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An Empirical Study of Customer-Complaint Response Strategies Used in Business Communication
business communication customer complaint response strategy politeness
2014/6/16
This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...
Learning problems of limited English proficiency (LEP) students and strategies to deal with them have been well documented in the literature. However, not much attention has been devoted to how classr...
Attention to Cultural Imperialism beneath Discourse Implicature in International Business Communication
cultural imperialism discourse implicature business context intercultural communication
2009/8/20
Based on case studies of the author’s first-hand experience, this paper calls attention to the awareness of cultural imperialism by the exploration of discourse implicature in business context across ...